RETURN POLICY

Return Policy

THRVE Clothing Brand Return Policy

Thank you for shopping with THRVE. We want you to be completely satisfied with your purchase. We are a small business that utilizes a made-to-order business model. Our business does not hold inventory and we work with production partners to produce our inventory at need.  Please read our return policy below for clothing and accessory items:

No Refund, Return, or Exchange Policy

Due to the custom nature of made-to-order products, all sales are final. So as customers place orders with us, we place orders with our suppliers to produce the items for them! We do this to keep our costs low, and quality high!

With that being said, we ensure to offer our products quality guarantee for you. You can expect to receive your items in a swift manner, without any defects. If your item arrives damaged or with a print defect. We will offer you a replacement or a refund and let you keep the item!

Because we produce our items on demand with our production partners, we reserve the right to deny a refund or exchange for other reasons. Again, we are a small business, and we truly appreciate your business.

 We do not offer refunds, returns, or exchanges unless there is a manufacturing defect or error on our part.

Defective or Incorrect Items:

  • In the rare event that you receive a defective or incorrect item, please contact our Customer Service within 7 days of receiving your order.
  • Provide your order number, a description of the defect or error, and include photos if possible.
  • We will review your request and provide instructions on how to return the item for inspection.
  • If the defect or error is confirmed, we will replace the item or issue a refund at our discretion.

Conditions for Return:

  • Returns will only be accepted in the case of a manufacturing defect or an error on our part.
  • The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Shipping Costs:

  • Customers are responsible for the cost of shipping returns unless otherwise specified by Rooted and Grounded.
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Processing Time:

  • If a refund is approved, please allow up to 7-10 business days for processing.
  • The time may vary depending on your payment method and financial institution.

Customs, Duties, and Taxes:

  • THRVE is not responsible for any customs and taxes applied to your return shipment. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Changes to This Policy:

  • THRVE reserves the right to update or modify this policy at any time without prior notice.
  • Please check our website or contact Customer Service for the most up-to-date information regarding our return and refund policies.

By making a purchase with THRVE, you acknowledge and agree to abide by the terms and conditions of this Return Policy.

For any questions or concerns regarding your order or our return policy, please contact our Customer Service at valorthreads1@gmail.com .

Thank you for choosing THRVE!